e-Governance

e-Governance has been one of the core focus areas of Synesis IT since its inception. Synesis IT has rendered more than 40 large-scale e-Governance projects successfully in diverse-fields and directly contributed to the society and the country. Synesis IT has a proven track record of successfully designing, developing and implementing public sector automation projects in the field of agriculture, health, education, local governance, energy, power, public procurement, telecom etc. Following are some case studies that contributed significantly in their respective areas:

e-TIN: Very recently, Synesis IT implemented a national e-TIN (Electronic Tax Identification Number) project www.incometax.gov.bd where 1.5 million tax-payers are getting services online enabling improved tax-governance. This is the first project of the Bangladesh Government to use a digital certificate, where a citizen can attain certificates online without any physical interaction. This is also the first project of the Bangladesh Government to integrate NID database from Election Commission as well as the Company database from RJSC. It also prevents fake TIN issuance and its misuse, enables improved tax governance and helps better fiscal year planning.
EMIS: There are more than 30,000 secondary and higher secondary education institutes across the country. DSHE is the managing and controlling authority of these institutes. It is also concerned with education policy related matters. Earlier DSHE had to collect various education information (teachers, students, MPO, results, performance, extra curriculum activities, logistics, infrastructures information etc.) from more than 30,000 education institutes like School, College and Madrasha across the country through hardcopy questionnaires which took years to collect, compile, validate and finally to present reports. Right now, all sorts of on-demand information can be collected directly from an online portal www.emis.gov.bd and a variety of dynamic reports (analytical, graphical, GIS etc.) can be generated on-demand, tremendously helping policy makers to take quick decisions. The DSHE also process and disburse salary and benefits of 0.5 million teachers. Earlier it was done manually and each month thousands of complaints were generated. Teachers had to come in person from the remote areas to resolve the issue. Right now, more than 90% those complaints have been reduced. If there is an issue, the teacher does not require coming in person, they can raise it online and have it solved remotely. This project was one of the vital components of SESDP that won the Best Performing Project Award from ADB in 2012.
WASALink: Dhaka is the capital city of Bangladesh and one of the most densely populated cities in the world. Around 20 million people are living here. Water and sewerage related problems are very common in Dhaka city. DWASA- Dhaka water supply authority is responsible for water supply as well as ensuring safe standards of water in Dhaka. Every day thousands of water and sewerage related complaints are coming from the Citizens. Though the management of DWASA has a good intension to take care of these complaints, they were unsuccessful in gaining the trust of the citizens. Lacking the tools and technology to provide adept services, WASALink was created to bridge that gap and help the citizens voice their concerns as well as help DWASA deliver swift action.
Process Automation of BPO: This web based application software covers all the services provided by Bangladesh Post Office (BPO) including Letter, Parcel, GEP, EMS, VPL, VPP, MO Issue, MO Paid, MO Audit (Issue, Paid), Postal Life Insurance (PLI), as well as other services provided by BPO. With the help of this software general people are able to receive service of BPO from any point of the country.
UPHL:The Government of Bangladesh and the World Bank jointly introduced the Union Parishad Help Line (UPHL) to provide the Union Parishad Act, LGSP-2 projects, Village court and UPGP related information. The concept of the UP Help Line is aligned with the Government's Access to Information (A2I) program and the Right to Information act. The goal of introducing the UP Help Line will be to improve the local governance by ensuring access to timely, accurate, relevant and updated UP related information to the UP functionaries and citizens. The Helpline is component of LGSP-II which is a project of World Bank & the Local Governance Division (LGD). UPHL disseminates information to chairman, members and citizens of 4,000+ local Government administrative units to improve the service delivery and the local governance. It ensures better local governance, transparency, less audit objections and empowerment of citizens.
TotthoApa:: Jatiyo Mohila Sangstha, under the supervision of the Ministry of Women and Children Affairs, and in collaboration with Synesis IT developed the project called "TotthoApa: Empowering Women through ICT towards Digital Bangladesh". Through ICT tools like mobile phone, Internet etc. a group of woman will attain relative knowledge. Coupled with an intensive and efficient training program, these women would go to poor women and offer them a wide range of services including traditional and commercial services at a nominal price. Synesis IT not only designed and developed the whole solution but are also currently executing all call center related operations of TotthoApa.