Call Center Projects

Particulars WSAS link UPHL Medical Call Center Aponjon e-TIN TotthoApa
Sector Government Government Private Private Govt. & Private Government Government
Client Name Dhaka WASA LGD & World Bank Banglalink, Airtel, CityCell, TeleTalk D.Net, MAMA & MoHFW National Board of Revenue Jatiyo Mohila Sangstha
Short Code/Hunting Number 16162 16256 789 16227 IPTSP No. 10922
Seat Capacity (Total 100 Seats) 10 20 25 10 10 25
Type of Call Center In & Outbound In & Outbound In & Outbound In & Outbound In & Outbound In & Outbound
Mode of Operations Outsourced Outsourced Outsourced Outsourced Outsourced Outsourced
No. of Years Running 3.5 3 6 2 1.5 0.5
No. of Agents 10 6 50 25 10 23
Call Handling/Day 300 200 8,000 3,000 400 1,000
Call Record Facilities
Call Handled by Softphone Softphone Softphone Softphone Softphone Softphone
Call Routing and Call Conference Facilities
Hardware & Software by Synesis by Synesis by Synesis by Synesis by Synesis by Synesis
Networking & Connectivity by Synesis by Synesis by Synesis by Synesis by Synesis by Synesis
Manpower/Logistic Support By Synesis Synesis Synesis Synesis Synesis Synesis
CMS (Content Management System)
Web Based CRM Solution
Web Based Customer Complaint System
SMS/Email/Web Integrations
Web Based Management Dashboard
MIS & Call Center Performance Report
Redundant Data Network
Voice Logger Systems
CTI & ACD Facilities
Customized IVR
Connectivity IPTSP IPTSP E1 IPTSP IPTSP IPTSP
Agent/Manpower Training By Synesis Synesis Synesis Synesis Synesis Synesis
Training/Supervisory/Admin Synesis Synesis Synesis Synesis Synesis Synesis